Bookings

Fees

Seacliff Healthcare is a private practice. The Doctors are Independent Practitioners, who are free to set their own fees. Please check with our reception staff about the fee policy of the doctor you are visiting, prior to your visit.

Medicare

In order to receive a Medicare rebate for video or phone consultations, patient must have visited the practice or Doctor in person in the preceding 12 months.

Exemptions include patients in isolation due to covid, children aged under 12 months, homeless people, mental health, sexual health, and reproductive health related consultations.

Recent changes to Medicare

Medicare no longer funds telephone consultations that are over 19 minutes in length. Please book a video consultation to ensure you receive a Medicare rebate for your 20 min appointment.

Overseas Students UOW

People who do not have access to Medicare are welcome to attend Seacliff Healthcare. Fees must be paid upfront on the day, and you can claim back from your insurer.

Consultation fees

Fees are dependent on the length and type of consult. Fees are determined by the Doctor at the time of the appointment.

Fees must be paid on the day of service and can be paid by EFTPOS or by credit card. We can transmit your claim electronically to Medicare for you to receive your rebate on the same day. Medicare rebates are time based. For a full list of current general practice related Medicare rebates, please see mbsonline.gov.au

CONSULTATION LENGTH MEDICARE REBATE FULL FEE DISCOUNT FEE
0 – 5 mins $ 18.95 $ 67.95 $ 53.95
6 – 19 mins $ 41.40 $ 90.40 $ 76.40
20 – 29 mins $ 80.10 $ 129.10 $ 115.10
30 – 39 mins $ 80.10 $ 149.10* $ 129.10*
40 – 59 mins $ 118.00 $ 167.00 $ 153.00
60 + mins $ 191.20 $ 240.20 $ 226.20

Standard Fee = Medicare rebate plus $49

Discounted Fee = Medicare rebate plus $35 (this fee is charged at the Doctor’s discretion for children and Health Care /Pension Card holders)

*Please note 30-39 min consults have a higher gap of $69.

Non-Attendance Fees

We understand that situations may arise leading to missed appointments, but we kindly request that you inform us of any changes prior to the commencement of the appointment.

The first missed appointment will incur a written warning. Further missed appointments will incur a ‘no-show’ fee of $50. Exceptions may apply.

Further appointments will temporarily be unavailable until this fee is paid in full. This includes appointments that are already booked.

Payment can be done over the phone or via the HotDoc payment request.

bulk billing

We are happy to bulk bill existing patients who are experiencing severe financial distress or are undergoing treatment for serious illness e.g. cancer. Please discuss with your doctor.

Bulk Billings is available for Childhood vaccinations, Flu vaccines/Covid vaccines, Care plans and Health assessments. People with Valid healthcare cards or pension cards may be bulk billed.

Patients with Medicare

Telehealth Consults (Phone and Video)

Medicare rebates are available for over-the-phone consults and Video consults for existing patients that have attended the clinic in-person within the last 12 months.

Exemptions include patients in isolation due to covid, children aged under 12 months, homeless people, mental health, sexual health, and reproductive health related consultations.

Outside of these conditions a Medicare rebate is not claimable, and the practice fee will be fully out-of-pocket.

Additionally, phone consults over 19 minutes long are only claimable for a Medicare rebate if a patient is signed up with MyMedicare within the practice. For more information visit (health.gov.au/mymedicare).

MyMedicare

MyMedicare is a voluntary program, in addition to Medicare, to promote patient-practitioner continuity. As a MyMedicare patient, your nominated GP will be able to provide additional funded services such as longer phone consults covered by a Medicare rebate.

To register with MyMedicare, you must have had 2 face-to-face consults with the GP at our practice in the last 2 years. Exemptions apply to those experiencing domestic and family violence and homelessness.

You can register via your Medicare App, otherwise contact our reception and we can help set up MyMedicare on your behalf. If you are signing up yourself, please notify us.

For more information see here

Online Payments – for Telehealth appointments and overdue invoices

Seacliff Healthcare is transitioning to using online payments through HotDoc for Video and over-the-phone consults.

Prior to the consult, HotDoc will send a request for payment details. No fees are taken at this time, other than a temporary $1 transaction to verify the stored card’s details. At the conclusion of the appointment, you will be notified if there is a fee and prompted to pay online.

Please note that the fee shown at the time of booking is only an estimate.

Regardless of whether you have been bulk-billed for telehealth consults previously, you will still be asked to provide a payment method. You may still be bulk-billed – at the discretion of the Doctor.

If you are unable to provide payment information to HotDoc, please contact the practice to arrange an alternative payment method.

More information regarding HotDoc payments can be found here.

Patients without Medicare – including International Students

People who do not have access to Medicare are welcome to attend Seacliff Healthcare. Fees must be paid upfront on the day, and you can claim back from your insurer.

Travel Vaccines

Seacliff Healthcare offers travel vaccines. Please call the practice to check our stock and fees.

Transfer of Medical Record fee

The information contained in your medical record belongs to you. We are happy to provide you with a copy if requested, preferably by email.

This process will incur a fee of $20 to cover administrative and resource costs.

For more information see the FAQ’s page

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